Privacy Policy
Crewito ("we", "us", or "our") operates the Crewito field service management platform, including the website at crewito.com, the web application at app.crewito.com, and the Crewito mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.
1. Information We Collect
We collect the following types of information:
- Account information: When you register, we collect your name, email address, company name, and password.
- Business data: Job details, customer names, addresses, worker assignments, schedules, notes, and invoices that you create within the Service.
- Worker information: Names, phone numbers, roles, and working hours for workers you add to your account.
- Device and usage data: Device type, operating system, browser type, IP address, pages visited, and features used, collected automatically when you access the Service.
- Push notification tokens: Device tokens used to deliver push notifications about job assignments and updates.
- Photos: Job site photos uploaded by workers through the mobile application.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Send push notifications about job assignments, status updates, and missed jobs
- Authenticate users and maintain account security
- Respond to support requests and technical issues
- Improve the functionality and performance of the Service
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Storage and Security
Your data is stored on servers located in the European Union. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS/TLS), hashed passwords, and session-based authentication.
No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
4. Data Retention
We retain your account data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete your data within 90 days, unless we are required to retain it by law.
5. Cookies and Tracking
The Service uses session cookies strictly necessary for authentication and maintaining your logged-in state. We do not use tracking cookies or third-party advertising cookies. The marketing website (crewito.com) does not use analytics or advertising trackers.
6. Third-Party Services
The Service uses the following third-party services:
- Firebase Cloud Messaging (Google): Used to deliver push notifications to mobile devices. Device tokens are stored and used solely for this purpose.
- Google Fonts: Used on the marketing website to load typefaces. Google may log requests made to its font CDN.
7. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to data portability
- The right to object to or restrict processing
To exercise any of these rights, please contact us at info@crewito.com. We will respond within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@crewito.com
- Company: Crewito, Cyprus